At Edelrids, we understand that your gear needs to arrive reliably, wherever your adventures take you. Whether you’re preparing for an alpine ascent in the Rockies, a bikepacking trip through the Australian outback, or arborist work in European woodlands, our global delivery options ensure your equipment arrives ready for action.
Shipping Options
| Service | Delivery Time | Cost | Best For |
|---|---|---|---|
| Standard Shipping (DHL or FedEx) |
10-15 business days after dispatch | $12.95 | Adventurers who need their gear promptly for upcoming trips |
| Free Shipping (EMS) |
15-25 business days after dispatch | Free on orders over $50 | Budget-conscious explorers planning ahead for future adventures |
Order Processing
We pride ourselves on rapid order processing. Most orders are packed and dispatched within 1-2 business days from our warehouse in Warrawee, Australia. During peak seasons (typically spring and autumn), please allow up to 3 business days for processing as we ensure each item meets our quality standards before shipment.
Global Reach with Local Care
Though based in Australia, we ship worldwide to serve our global community of outdoor professionals and enthusiasts. Please note that we’re unable to ship to certain remote locations and parts of Asia due to logistical constraints. If you have questions about delivery to your specific location, please contact our team before ordering.
Tracking Your Adventure Gear
Once your order is dispatched, we’ll send you a confirmation email with tracking information. For Standard Shipping via DHL or FedEx, you’ll receive detailed tracking updates. For EMS Free Shipping, tracking may be limited in some regions, but our team can always help locate your package if needed.
International Customs & Duties
For international orders outside Australia, please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and vary by country. We declare all packages accurately with the actual value of contents to ensure smooth customs processing.
Returns & Exchanges
If your gear doesn’t meet your expectations, we offer a 15-day return policy from the date of receipt. Please ensure items are unused and in original packaging with tags attached. Return shipping is at the customer’s expense, unless the item is faulty or we made an error in your order.
Note: Delivery times are estimates and may be affected by factors beyond our control including weather events, customs processing, and global shipping volumes. During holiday periods, please allow additional time for delivery.
At Edelrids, we’re not just delivering packages—we’re delivering confidence for your next adventure. Trust us to get your gear to you safely, so you can focus on the path ahead.
Questions about delivery? Contact our team at [email protected] – we’re here to help!